I have a question, mainly to centralforce, but chime in if you want to.
When I was learning for something that required taking consults, I was expected to be very emphatic, to be there for the people, to listen to what they had to say, and basicly it meant to 'connect' with them. Give them the feeling that they are heard.
Now I understand that this is important, but the way it instinctively feels to me, is that the approach sounds more like 'be their best friend and share their pain and sorrow with them'.
How do you handle that? How would you approach it?
I know a lot of people feel like they're just numbers, and I too hate that feeling, but I dont want to spill everything to everyone. But some just look at me expecting that Im going to say something.. (this latter is just normal interaction with people though).
If I interact with people.. I want it to be on my terms.
First off, if you are planning to get a job in a field where you have to interact with people daily on that level, I applaud you. Personally i find it so energetically and emotionally draining trying to appease to people or trying to discuss their problems, or dreams hopes and aspirations.
I think it's human nature in this setting for people to make it all about themselves and to expect you to be absolutely invested in the conversation and they just keeeeeeeep goooing on and on and somehow after 2 hours of monologuing they're offended that you aren't paying attention, you know what I mean?
Personally I think the key to consulting people is knowing that you might not always have the answer to their troubles, but finding a way to the source of the issue at hand and offering ways to resolve it, while staying in line with the ground rules you laid out before the start of your session.( You mentioned the approach of being their best friend and sharing their pain, I feel like this is doable, but dangerous on an energetic level if you dont take extensive precautions beforehand, so i recommend distancing yourself emotionally when possible to a degree that it doesnt impair you professional and logical mindset)
Either that or im just an introvert lmao.